Blog

Insights on expansion, NRR, and the signals CS teams are missing. From the Cuelock team.

NRR Benchmarks by Stage and Segment

SMB median vs. enterprise median. The 21-point gap that makes the industry average the wrong number for your board.

Enterprise SaaS median NRR is 118%. SMB median is 97%. The stage-and-segment benchmark guide CS Directors need for their next board conversation.

July 3, 2026data NRR

2026 Benchmarks by Stage

Net Revenue Retention (NRR) measures whether existing customers grow or shrink ARR. The 2026 stage benchmarks, formula, and what CS teams control.